Support center
Keep your learning moving.
Find quick answers or contact the I2L team for help with your account, courses, rewards, or technical questions.
Support at a glance
Human help, with a clear next step.
Contact the I2L team
Send us a message.
Tell us what is happening and we’ll help you find the next step.
demo@incentivize2learn.comSign in
Go back to your workspace.
Open I2L to continue learning, check progress, change your password, or review your account details.
Sign in to I2LFrequently asked questions
Start with a quick answer.
These are the questions we hear most often from educators and district teams.
How do I reset my password?
Click the "Forgot Password" link on the login page and follow the instructions sent to your email.
How do I access my course content?
After signing in, open My Learning to continue assigned professional learning. Use Library to browse available Educational Impact and district content.
How do I earn rewards?
Rewards appear only when I2L has enabled them for your school or district. A reward becomes claimable after you complete all current Required learning and meet the credited-hours requirement for the program's contract. Open Rewards to see your progress and claim an eligible Tremendous gift card.
Who do I contact for technical issues?
Contact our support team by email or phone for technical assistance.
How do I update my account information?
Open Account to change your password and review your roster details. Contact your district administrator to change your name, email, role, school, or district.
Account and data requests
Start with your district administrator.
I2L accounts are issued through a district or organization. Contact your district administrator to correct roster details or deactivate an account. For a privacy or data request, email the I2L team and include your account email and district so we can route the request correctly. Retention requirements may affect when records can be changed or removed.
Request account or data helpAdditional resources
Keep the important details close.
Review the policies that describe how the service works and how we handle information.
Need more help?
Send a detailed support request.
Include the email on your account, what you were trying to do, and any message you saw so we can help faster.
Include enough detail for the I2L team to identify the account and reproduce the problem.